Support Center
Get help with GovPulse government intelligence platform, Watson Orchestrate integration, and API services.
All systems operational
🚀 Quick Help
Need immediate assistance? Start with these popular resources:
📧 Contact Support
Get personalized help from our support team:
📊 Service Status
Real-time status of GovPulse services:
API Services
Operational
Watson AI Agent
Operational
News Aggregation
Operational
Email Notifications
Operational
🔧 Developer Resources
Technical resources for developers and integrators:
💡 Common Issues
API Key Authentication Issues
If you're having trouble with API authentication:
- Ensure your API key is included in the
X-API-Keyheader - Check that your API key hasn't expired
- Verify you're using the correct base URL:
https://api.govpulse.io/v2 - Review our authentication guide
Rate Limit Exceeded
If you're hitting rate limits:
- Check your current plan limits in the dashboard
- Implement exponential backoff in your requests
- Consider upgrading to a higher plan
- Contact us for custom enterprise limits
Watson AI Agent Not Responding
If the AI agent isn't working:
- Check our service status page
- Try refreshing the page
- Clear your browser cache
- Contact support if the issue persists
Newsletter Subscription Issues
Problems with newsletter subscriptions:
- Check your spam/junk folder
- Ensure you confirmed your subscription via email
- Add noreply@govpulse.io to your address book
- Use the unsubscribe link in any newsletter to manage preferences
🎯 Enterprise Support
Need dedicated support for your organization?
- Dedicated support manager
- Priority response times (2-4 hours)
- Custom API rate limits
- Direct phone and video call support
- Custom integration assistance
- SLA guarantees